DELIVERY INFORMATION

For Local Orders

  • Next-Day Delivery: Monday to Friday only. Orders after Friday delivered the following Monday. Orders placed before 2 PM in Kuala Lumpur will be delivered the same working day.
  • Same-Day Delivery: Monday to Friday only. Orders after Friday delivered the following Monday. Orders placed before 2 PM in Kuala Lumpur will be delivered the same day.
  • By Grab/Lalamove
  • Charges are based on customer address
  • Delivery Within West Malaysia: Delivery typically takes 2-5 working days within Malaysia.
  • Delivery Within East Malaysia: Delivery typically takes 7-14 working days within Malaysia.
  • Delivery Charges: Charges are based on your shipping address and will be updated at checkout. Free Delivery with min spend RM 599 within West Malaysia.
  • Shipping Hours: Monday to Friday. Orders placed on Friday will be processed and delivered starting from Monday.
  • Peak Periods: Delivery may be delayed during peak seasons, festive periods, and sales events.
  • Delivery Issues: If no one is available to receive the goods, a card will be left with details for re-delivery or collection. Arranging redelivery or any sort of request that client made with the courier team is the customer’s responsibility.
  • Charges Variation: Delivery charges may vary depending on the city or state and weight of the item if it is more than.
  • Tracking: A tracking number will be provided via our registered courier service once your order is dispatched.
  • Address Accuracy: Please ensure that your shipping address is accurate. Ishiz Studio is not responsible for delivery issues due to incorrect addresses. Changing delivery address after the order has been processed will be charged.

For International Orders

  • International: All countries except Israel.
  • Delivery Time: International expedited shipping takes 15 to 25 working days, but we aim to deliver your parcel sooner whenever possible.
  • Tracking: A tracking number will be provided via email once the order is processed and shipped.
  • Customs Duties: Note that for worldwide shipping, it may require a tax fee. The amount depends on each country's regulation. Any custom duties/tax are the customer's responsibility.
  • Customs Policies: Customs regulations and import duties vary by country. Please check your local policies to avoid unexpected fees.
  • Potential Delays: Delays may occur during peak seasons, festive periods, sales events, and customs processing. We are not responsible for any delays, please contact the courier.
  • Tax Fees: The checkout amount does not include tax fees, which are subject to your country’s regulations. Note that for worldwide shipping, it may require a tax fee. The amount depends on each country's regulation.
  • Address Accuracy: Ensure the shipping address is accurate. Ishiz Studio is not responsible for issues arising from incorrect addresses.
  • Delivery Charges: Charges are calculated based on your shipping address and weight of the item and volume.
  • Shipping Hours: Monday to Thursday. Orders placed on Friday will be processed and delivered starting from Monday.

International Orders: No Refunds or Exchanges

  • No Refunds: All international orders are final sale. We do not offer refunds on any items shipped outside of Malaysia unless the product is faulty or damaged during transit.
  • No Exchanges: We do not provide exchanges for international orders. Please ensure you select your items carefully, including sizing, color, and style, before placing your order.
  • By placing an international order with ISHIZ Studio, you agree to these terms and conditions.