PURCHASING TERMS

Price Variation: Prices for items may vary between online and in-store purchases.

Returns & Exchanges: Refunds and returns are not accepted. Non-sale items can be exchanged within 7 days of purchase, provided they are in their original condition with tags intact. Sale items are final and cannot be exchanged, returned, or refunded.

Exchange Return Shipping Fees: Customers are responsible for any delivery costs when returning an item.

Accurate Address: Please ensure the delivery address provided is accurate. While we provide tracking numbers, Ishiz Studio is not liable for any issues arising from incorrect addresses.

Order Confirmation: A confirmation will be sent via email or the chosen communication platform after the order is placed.

Rejected Items: Ishiz Studio reserves the right to reject items that are damaged or used, at our discretion.

Exchange Availability: Exchanges are subject to product availability at the time. Our customer service team will contact you if there is no availability of a similar product at the same price or higher.

International Orders: No Refunds or Exchanges

No Refunds: All international orders are final sale. Refunds are not offered for items shipped outside of Malaysia unless the product is faulty or damaged during transit.

No Exchanges: We do not provide exchanges for international orders. Please carefully select your items, including sizing, color, and style, before placing your order.