The FAQ below addresses common questions our clients have before purchasing any item from us. If you have further questions, please send an email to support@ishizstudio.com Our online team at Ishiz Studio will respond to your inquiry within 24 to 48 hours..
Frequently Asked Questions (FAQs)
Delivery Within West Malaysia:
- Delivery typically takes 2-5 working days within Malaysia.
Delivery Within East Malaysia:
- Delivery typically takes 4-7 working days within Malaysia.
Next-Day Delivery: (MONDAY - THURSDAY ONLY)
- Orders placed before 2pm in Kuala Lumpur will be delivered on the next working day. (There will be additional charges)
Same-Day Delivery: (MONDAY - THURSDAY ONLY)
- Orders placed before 2pm in Kuala Lumpur will be delivered on the next working day. (There will be additional charges)
- By Lalamove/Grab
No, sale items cannot be returned or exchanged.
This means, items that are bought on ISHIZ STUDIO website,in-store, whatsapp will not be allowed for exchanges or return once payment has been made.
Non-sale items are not eligible for returns but can be exchanged, provided they are in their original condition with tags intact and within the specified exchange period. Items that are soiled, damaged, have perfume stains, or are missing their tags will not be accepted for exchange. Exchanges are only allowed for size or color adjustments of the same design.
Return/ Exchange
Non-sale items cannot be returned but may be exchanged within [7 days] from the date of purchase, provided they are in their original condition with tags intact.
All items must be returned in their original packaging, unworn, and unaltered. If purchased as part of a set or multi-item pack, the entire set must be returned for the exchange to be processed. The original price tag must be attached.
Each original receipt is eligible for a one-time exchange only. Please allow up to 7 working days for us to process the exchange request.
Ishiz Studio Team reserves the right to reject any damaged or used items based on our discretion.
Exchange is subject to the availability of the product at that point in time. Our customer service will contact you if there is no availability of the product with the same price or more.
Yes. Delivery Time:
International expedited shipping will take 15 to 21 working days. We aim to have your parcel delivered earlier.
Order Cancellation and Refund
Defective Items:
In the event an item you ordered is discovered to be defective after processing your purchase, we will cancel the order and issue a full refund to your original payment method.
Out-of-Stock:
If an item you ordered becomes unavailable after processing your purchase, we will automatically cancel the order and issue a full refund to your original payment method.
System Error or Website Glitch:
If a system error or website glitch results in an incorrect order being processed, we will cancel the order and issue a full refund to your original payment method.
Other Circumstances:
In other unforeseen circumstances, we may need to cancel your order. We will always attempt to contact you and explain the reason for the cancellation before processing any refund.
In all cases of order cancellation, you will receive a notification via Whatsapp or email. Please allow 5-7 business days for the refund to reflect in your original payment method.
Please note that the pictures, colors, and design may vary slightly from the actual product.
T&C APPLY
International Orders: No Refunds or Exchanges
No Refunds:
All international orders are final sale. We do not offer refunds on any items shipped outside of Malaysia unless the product is faulty or damaged during transit.
No Exchanges:
We do not provide exchanges for international orders. Please ensure you select your items carefully, including sizing, color, and style, before placing your order.
By placing an international order with ISHIZ Studio, you agree to these terms and conditions.
