We curated Italian fashion and handcrafted artisan jewelry blending elegance with modern style.

Each piece is designed with Italian craftsmanship and meticulously handcrafted by skilled jewelry artisans.

Yes! You can visit our store at :

• Bangsar Shopping Centre, Kuala Lumpur
• Four Seasons Langkawi, Kedah
• Parkson Pavilion, Kuala Lumpur

Explore all our locations here.

Ishiz Studio was founded by Ishi Jami and is brought to life by a passionate team dedicated to creating timeless fashion, artisan jewelry, and elegant accessories. Inspired by Italian craftsmanship and modern sophistication, every collection reflects their commitment to quality, style, and exceptional design.

Learn more about our story on our About Us page

Ishiz Studio offers women's clothing, jewelry, and accessories, and has expanded its collections to include menswear and accessories.

Our clothing is produced in carefully managed batches rather than mass-produced. If an item is unavailable, you can use the Notify Me option, as we may prepare another batch based on customer demand.

Our jewelry is different—each piece is handcrafted by skilled artisans in limited quantities. Once a design is sold out, it is typically not restocked, making every piece truly exclusive.

1. Browse our website, select your preferred item,
2. choose your favourite color or design
3. click Add to Cart.
4. Proceed to checkout and complete your payment to confirm your order.
5. Once done rest assure our team will prepare your order and ship to your door steps

For a step-by-step guide, visit our How to Order page.

Yes, orders can only be modified or cancelled before they are processed. If you need to make any changes or cancel your order, please contact us as soon as possible after placing it. Once your order has been processed, we may no longer be able to accommodate your request.

Once your payment has been successfully completed, you will receive an order confirmation email with your order details. If you do not receive the email within a few minutes, please check your spam or junk folder. If you still can't find it, feel free to contact our customer support team for assistance.

Orders are typically processed within 1–3 working days, excluding weekends and public holidays. Once your order has been processed, you will receive a shipping confirmation email with your tracking details (where applicable).

If an item becomes unavailable after your order has been placed, we will notify you as soon as possible. Our team will work with you to arrange either refund or a suitable alternative, depending on your preference.

No. Orders are processed within 1–3 business days, excluding weekends and public holidays. Once your order has been been processed, it will be shipped according to your selected shipping method.

Estimated delivery times are as follows:

• Peninsular Malaysia: 1–4 business days
• East Malaysia: 3–8 business days

Please note that delivery times are estimates and may vary depending on your location, courier service, and external factors.

For more information, please refer to our Shipping Policy page.

Yes, international shipping is available. Rates and delivery timelines will be shown at checkout.

Shipping rates are calculated automatically at checkout based on your delivery location and the weight of your order. The final shipping cost will be displayed before you complete your purchase.

For more information, please refer to our Shipping Policy page.

Once your order is shipped, you will receive a tracking number via email to monitor your delivery.

Delays may occur due to external factors; please contact us for assistance, via store chat or email at support@ishizstudio.com

We use Pos Laju Malaysia for domestic orders and FedEx for international shipping to ensure safe and reliable delivery.

We accept returns within 7 days of receiving your order (online orders only). All approved returns will be issued as store credit.

To be eligible for a return:

• Items must be unworn, unwashed, and in original condition
• All original tags and packaging must be intact
• Items must not be marked as final sale or non-returnable

Please note:

• Shipping fees are non-refundable
• Customers are responsible for return shipping costs unless the item is faulty or incorrect
• Returns must be approved by our team before sending items back

Once your return is received and inspected, store credit will be issued accordingly.

For more information, please visit our Return & Exchange Policy page.

Yes, exchanges are available via our returns portal or in-store, subject to item availability. Please ensure the item meets our return conditions before submitting an exchange request.

Items must be unworn, unused, and in their original condition, with all tags attached and original packaging included. Proof of purchase is also required for all exchange requests.

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. In such cases, we will cover the return shipping fees.

Yes, exchanges are available for a different design, subject to stock availability.

You can request an exchange by submitting your request through the Order Page. Our team will review your request and notify you via email once it has been approved, along with the next steps to proceed.

Yes, we ship worldwide via FedEx to ensure safe and reliable international delivery.

Yes, international orders are eligible for returns under the same return policy, with store credit issued only upon approval.

Yes, all duties and taxes are the customer’s responsibility and may be charged upon delivery depending on your country’s regulations.

International shipping typically takes 3–5 business days (Priority) or 8–10 business days (Economy), depending on the selected shipping option and destination.

We offer secure and encrypted payments through DOKU Payment. Depending on your location, you can pay using FPX Online Banking, Visa, Mastercard, GrabPay, ShopeePay, and other supported payment methods available during checkout.

Yes, all payments are securely processed through encrypted payment system.

Installment payment options are only available if supported by your selected payment method or card issuer. Any available installment options will be displayed during checkout.

Yes, once your payment has been successfully completed, an order confirmation and invoice will be sent to your registered email address.

If you receive a defective, damaged, or incorrect item, please contact us within 24 hours of receiving your order. Include your order number and clear photos of the item so our team can review the issue and assist you with a replacement or an appropriate resolution as quickly as possible.

You will be notified and any payment will be processed accordingly (store credit if applicable).

As we issue store credit instead of monetary refunds, your store credit will be processed after your return has been received, inspected, and approved. Please allow a few business days for the store credit to be issued to your account.

If a pricing, promotional, or technical error occurs, we reserve the right to cancel or adjust the affected order. Should this happen, we will notify you promptly and provide the appropriate resolution.

Once your order is shipped, delivery is handled by the courier. However, we will assist you in tracking and resolving any issues.

If your order arrives damaged, please notify us within 24 hours of receiving your order. Include your order number and clear photos of the damaged item so our team can review the issue and assist you with an appropriate resolution as quickly as possible.

Yes, you may request to change your delivery address by contacting us as soon as possible after placing your order. Please note that address changes cannot be guaranteed once your order has been processed or shipped.

To complete your order, please provide the following information:

• Full Name
• Phone Number
• Email Address
• Delivery Address

Please ensure all details are accurate to avoid any delays in processing or delivery.

Your personal information is used for order processing, marketing purposes, sales tracking, and internal business operations. We respect your privacy and will not share your personal information with unrelated third parties, except where required to process your order (such as payment providers or shipping partners) or as required by law.

For more information, please refer to our Privacy Policy.

Yes, your data is protected with secure systems. We handle your information safely in line with our Privacy Policy.

Most of our pieces are free size, suitable from XS to XXL.

Yes, size charts are available.

Yes, most items are designed as free size for a flexible fit.

We primarily use silk and satin and for menswear it will be linen, cotton mostly natural fabric suitable for tropical weather

To keep your garment looking its best, we recommend hand washing or dry cleaning. Always follow the care instructions on the garment label to maintain its quality, color, and longevity.

Yes, we regularly offer seasonal promotions and exclusive offers throughout the year. To stay updated on our latest deals, subscribe to our newsletter and follow us on our social media channels.

It depends on the specific promotion rules. In most cases, only one promo code can be used per order unless stated otherwise.

Yes, we offer eGift Cards, making them the perfect gift for any occasion. You can purchase an eGift Card and have it delivered directly to the recipient's email.

Learn more or purchase one on our eGift Card page.

Restocks depend on demand and order availability.

You can Whatsapp us at 012-799 7201 or email us at support@ishizstudio.com

Our customer support team is available every day from 10:00 AM to 9:00 PM (Malaysia Time, MYT). We'll do our best to respond to your inquiries as quickly as possible during these hours.

We have retail stores at :
1. Bangsar Shopping Centre, Kuala Lumpur
2. Four Seasons Langkawi
3. Parkson Pavilion, Kuala Lumpur