RETURN & EXCHANGE POLICY

At Ishiz Studio, we are committed to offering a seamless and considered shopping experience. Should you wish to make a return or exchange, you may do so through our self-service returns portal.


ONLINE ORDERS

We accept returns within 7 days of receipt.

To be eligible, items must be returned in their original condition - unworn, unused, with tags attached, and in original packaging, accompanied by proof of purchase.

Start a Return
Returns and exchanges must be initiated via our order pages : HERE
Please note that item within 7 days return window only will have return button.

Available Options

  • Exchange : for an item of equivalent value 

  • Store Credit : issued upon approval of return (no cash refunds are provided)

Please note that all approved returns are eligible for store credit only. Cash refunds are not offered. Exchanges are final and do not generate any refund value.

Return Shipping
Return shipping costs are borne by the customer, unless the item received is defective or incorrect. In such cases, Ishiz Studio will cover the return shipping.

For approved returns, instructions will be provided via the confirmation emails and return portals. We recommend using a trackable shipping service, as we are not responsible for parcels lost in transit.

Returns may be completed via shipping or at any of our retail stores.

Kindly note that items returned without being registered through the portal will not be accepted.

RETAIL PURCHASES 

Items purchased in-store are eligible for exchange only within 7 days of purchase.

All items must be returned in original condition, with tags attached and proof of purchase provided.


DAMAGES & ORDER ISSUES 

We recommend inspecting your order upon receipt.
If an item arrives damaged, defective, or incorrect, please contact us promptly so we may assist you.


EXCLUSIONS

The following items are not eligible for return or exchange:

  • Sale items

  • Gift cards

  • Items that have been worn, used, washed, or altered

  • Items without original tags



EXCHANGES

Exchanges may be requested via our self-service returns portal and are subject to stock availability.

Customers may include their preferred exchange item in the notes section upon submission, or complete their exchange at any Ishiz Studio retail store.



STORE CREDIT

Approved returns will be issued as store credit.
You will receive your store credit details via email once your return has been processed. Please allow a few business days for completion.


If more than 15 business days have passed since we’ve approved your return, please contact us at support@ishizstudio.com.