SHIPPING, DELIVERY & STORE PICKUP POLICY

At Ishiz Studio, we are committed to delivering our curated collections to you with the utmost care and efficiency. We partner with leading logistics providers to ensure your pieces arrive safely, whether you are across the street or across the globe.

1. DOMESTIC SHIPPING (MALAYSIA) 

We utilize Pos Malaysia (Pos Laju) for all domestic deliveries within Malaysia.

  • Processing Time: Orders are typically processed within 1–3 business days. You will receive a notification with your tracking number once your order has been dispatched.

  • Estimated Delivery Times :

    • Peninsular Malaysia : 1–4 business days.

    • East Malaysia (Sabah & Sarawak) : 3–8 business days.

  • Shipping Rates : Rates are calculated at checkout based on weight and destination.

    • Note : In compliance with current 2026 logistics updates, a standard fuel surcharge applies to all shipments moving between Peninsular and East Malaysia.

2. INTERNATIONAL SHIPPING

For our global clientele, we offer premium international shipping via FedEx, ensuring your items are handled with priority and reach you swiftly.

  • Services Offered: *FedEx International Priority® : 1–3 business days worldwide.

    • FedEx International Economy® : 4–6 business days for a more cost-effective option.

  • Tracking: All FedEx shipments include end-to-end real-time tracking and signature confirmation upon delivery.

  • Customs, Duties & Taxes : *International orders may be subject to import duties and taxes (including VAT/GST) once a shipment reaches your destination country.

    • Ishiz Studio is not responsible for these charges; they are the sole responsibility of the customer. We recommend contacting your local customs office for specific details.

3. ORDER TRACKING

Once your order has shipped, you will receive an email containing your Pos Malaysia or FedEx tracking number. You may track your parcel directly on their respective websites:

4. IMPORTANT CONSIDERATIONS 

  • P.O. Boxes : Please note that FedEx cannot deliver to P.O. Boxes. A physical street address is required for all international orders.

  • Shipping Limits: In accordance with 2026 courier regulations, individual domestic parcels are limited to a maximum weight of 30kg. For bulk or high-value orders exceeding this, please contact our concierge for specialized freight arrangements.

  • Unforeseen Delays: While we strive for punctuality, delivery times are estimates. Factors such as customs clearance, festive peak seasons (e.g., Hari Raya, CNY), or extreme weather may occasionally cause delays.

5. DAMAGED OR LOST PACKAGES

Every Ishiz Studio piece is inspected and securely packaged before leaving our studio. In the rare event that your package is damaged or lost in transit, please contact us at support@ishizstudio.com within 24 hours of the scheduled delivery so we can initiate a claim with the courier.



STORE PICKUP POLICY

Last updated: [25/09/2026]

Want your items faster? You can order online at ishizstudio.com and pick up your items at our store for free.

1. Where to Pick Up

Ishiz Studio – Women's Wear

Lot F109, Level 1, Bangsar Shopping Centre

285, Jalan Maarof, Bangsar, 59000 Kuala Lumpur

Store Hours: Open every day, 10:00 AM – 9:00 PM

2. How It Works

  1. Choose Pickup: Select "Store Pickup" when you check out online.

  2. Wait for Your Email: We usually pack your order within 4 hours. Please wait until you get our "Ready for Pickup" email before heading to the store.

3. What to Bring

When you arrive, show our store team:

  • Your "Ready for Pickup" email (on your phone or printed).

  • A Photo ID (IC or Driver's License).

Sending someone else? Make sure they have a copy of your pickup email so our team can hand over the items.

4. How Long We Hold Your Order

  • We will hold your items for 7 days after sending your pickup email.

  • If you don't pick up your order within 7 days, we will cancel it and refund your money (minus any standard processing fees).

5. Need Help or Extra Time?

If you can't make it within 7 days or have any questions, reach out to us:

  • Email: support@ishizstudio.com

  • Phone / WhatsApp: +60 12 799 7201