At ISHIZ STUDIO, we are committed to providing an exceptional shopping experience, from the moment you place your order to the delivery of your exquisite products. Please review our shipping policy to understand how we process and handle your orders.

Processing Time

• For Local Orders: Next-Day Delivery: Monday to Friday only. Orders after Friday delivered the following Monday.
• Orders placed before 2 PM in Kuala Lumpur will be delivered the same working day.
• For Local Orders: Same-Day Delivery: Monday to Friday only. Orders after Friday delivered the following Monday.
• Orders placed before 2 PM in Kuala Lumpur will be delivered the same day.
• By Grab/Lalamove
• Charges are based on customer address.

Delivery within West Malaysia typically takes 2-5 working days.
Delivery within East Malaysia typically takes 7-14 working days.
You will receive a notification once your order has been shipped, along with tracking details to monitor your delivery.

Shipping Rates & Delivery

• We offer free shipping within West Malaysia on orders above RM 599.
• Shipping charges are based on your shipping address and will be updated at checkout.
• International shipping is available for selected regions, with shipping costs calculated at checkout based on your location.

Estimated Delivery Times:

• West Malaysia: 2-5 business days
• East Malaysia: 7-14 business days
• International: 15-25 business days (subject to customs clearance)

Shipping Partners

We partner with reliable courier services to ensure your package arrives safely. Our partners include:

• For Local:
  • Ninja Van
  • DHL Malaysia
  • Lalamove/Grab Delivery
• For International:
  • Aramex
  • ABX Express

Order Tracking

Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your order through the courier’s website. If you encounter any issues with tracking, feel free to contact our support team at info@ishizstudio.com. We will get back to you in 24-72 hours.

Customs, Duties & Taxes (For International Orders)

• Please note that international shipments may be subject to import taxes, duties, and customs fees. These charges are the responsibility of the buyer and vary depending on the country of delivery.
• ISHIZ STUDIO is not responsible for delays caused by customs or any additional charges.

International Orders: No Refunds or Exchanges

• No Refunds: All international orders are final sale. We do not offer refunds on any items shipped outside of Malaysia unless the product is faulty or damaged during transit.
• No Exchanges: We do not provide exchanges for international orders. Please ensure you select your items carefully, including sizing, color, and style, before placing your order.
• By placing an international order with ISHIZ STUDIO, you agree to these terms and conditions.

Shipping Delays

While we strive to meet our delivery estimates, unforeseen events such as weather conditions, customs delays, or public holidays may impact delivery times. If you experience significant delays, please contact the courier. We are not responsible for any delays, please contact the courier.

Lost or Damaged Packages

In the rare event that your package is lost or arrives damaged. If your package is lost please contact the courier We are not responsible for any shipping delays; please contact the courier directly for updates. In the event of damage (e.g., wet, burnt, or otherwise compromised packaging), please report the issue to the courier upon receiving the parcel and contact us for further assistance within 24 hours of receiving your order. We will work with the shipping carrier to investigate and, if necessary, in line with our Return Policy.

Contact Us

If you have any questions about our shipping policy or need assistance, please reach out to our Customer Care team:

• Phone: +60127997201
• Address: Ishiz Studio, Lot F109, Level 1, 285, Jalan Maarof, Bangsar Shopping Centre, Bangsar, 59100 Kuala Lumpur, Malaysia
• Email: support@ishizstudio.com

Thank you for shopping with ISHIZ STUDIO. We appreciate your trust in us to deliver elegance and artistry right to your doorstep!

Disclaimer: Please note that our refund policy is subject to change at any time without prior notice. We recommend reviewing our refund policy periodically to stay informed of any updates. Your continued use of our services following any changes constitutes acceptance of those changes.